Ivory Lace Bow Shoe Clips: Bridal Wedding Accessory

Frequently Asked Questions

𝗛𝗼𝘄 𝗹𝗼𝗻𝗴 𝗱𝗼𝗲𝘀 𝗶𝘁 𝘁𝗮𝗸𝗲 𝘁𝗼 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗮𝗻 𝗼𝗿𝗱𝗲𝗿?

Usually, production time is 5-10 days
The number of days of production may vary due to the volume of workload.
* Small Accessories can take 3-5 working days.
* Larger products such as Lace veil, wedding shoes, bridesmaid dresses... preparation time is from 7-10 business days
*Wedding dress 10-20 business days
* Couture dress 30-45 business days
Please refer to the product description for details

𝗛𝗼𝘄 𝗹𝗼𝗻𝗴 𝗱𝗼𝗲𝘀 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝘁𝗮𝗸𝗲?

US, UK, EU, CA, AU 10-15 business days
Every where: 18-24 business days
Shipping time is in business days, excluding Saturdays, Sundays and public holidays in our country and yours.
* Please make sure to leave a note your wedding date and when you want to get the package.
For you to see your package fastest, You can purchase the SHIPPING via EXPRESS WORLDWIDE ( Your phone number is required by DHL, UPS, Fedex,..)

𝗜𝗻 𝘄𝗵𝗮𝘁 𝗰𝗮𝘀𝗲𝘀 𝗮𝗺 𝗜 𝗲𝗹𝗶𝗴𝗶𝗯𝗹𝗲 𝗳𝗼𝗿 𝗮 𝗿𝗲𝗳𝘂𝗻𝗱?

1. To get a refund, you need to notify me within 48 hours of the package being delivered.

2. If the goods are damaged during shipping, the package is delivered later than originally expected on the system and you want to return it, please open a case to get a refund from Etsy.

3. If we sent the wrong item or the product is defective, please inbox me for instructions on returning and refunding.

4. If you bought the wrong color, wrong size, wrong type, changed plans,... I'm sorry, I cannot refund.

5. Reasons that are difficult to determine such as "not satisfied with the product quality" cannot be refunded.

6. Please consider carefully, read the description carefully, look at the photos, videos and listen to advice before buying.

𝗪𝗵𝗼 𝗽𝗮𝘆𝘀 𝘁𝗵𝗲 𝘁𝗮𝘅𝗲𝘀 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗲𝗱 𝗳𝗲𝗲𝘀?

Some countries may charge customs fees and buyers are responsible for paying their fees. We are not responsible for any import taxes, duties or other charges you may have to pay in your country. The Buyer is responsible for any additional charges.

𝗪𝗵𝗮𝘁 𝗵𝗮𝗽𝗽𝗲𝗻𝘀 𝗶𝗳 𝘁𝗵𝗲 𝗽𝗮𝗰𝗸𝗮𝗴𝗲 𝗶𝘀 𝗹𝗼𝘀𝘁?

Once we ship your package, responsibility is beyond our control. Our shipping partners do not cover lost packages once delivery confirmation has arrived in your inbox.

However, don't worry too much. This rate is very low, only about 0.001%.

And the good news is that Etsy has an insurance program for lost packages (refund value up to $250). Shop with confidence! We're also happy to provide you with a 50% discount code for your next purchase.

𝗪𝗵𝗮𝘁 𝗵𝗮𝗽𝗽𝗲𝗻𝘀 𝗶𝗳 𝘁𝗵𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗳𝗮𝗶𝗹𝘀?

The delivery failure is due to the courier not finding the address or providing an incorrect address. Most packages will be held at your local post office for a few days. Please track your shipment and proactively contact your local post office to pick up your package.

Otherwise, the package will be returned to our logistics partner in the US or UK.

In this case, we are not responsible for refunds, but only for assisting you in resending the package to the new address you provide. You will be responsible for this shipping cost.

Packages held in the shipping company's warehouse are easily lost, and they cannot return them to me due to the high return costs!

So please double check your address before purchasing!